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Capsuline Shipping and Return Policy

Free Shipping Policy

Free shipping over $79 applies only to orders shipped within the continental United States. Free shipping offer does NOT apply to bulk products or other heavy items.


Shipping Cutoffs

Capsuline’s shipping cutoff time is 12pm EST, while we try to ship every order the same day, it may take 24-48 hours to complete fulfillment of your order, not including weekends or holidays.  If we receive your order after 12pm EST, it will not ship until the next business day. Orders placed with overnight shipping adhere to this cutoff rule, and will not be delivered on weekends. If you need Saturday delivery, please contact us at 1.866.536.2277 to make special arrangements. 


International Shipping
 

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Please check with your country's customs office to determine what these additional costs will be prior to buying.
  • Refunds include only the amount paid for the items ordered, not including shipping charges, duties, nor taxes.  Restocking fees may apply.
  • Free shipping promotions do NOT apply to international orders. 

 

Capsuline offers international shipping to the countries listed below.  If you do not see your shipping destination listed, please call us at: 1.866.536.2277 or email us at: info@capsuline.com to determine if we can make new arrangements for your particular location, and any other options that may be available to you in order to receive our products.  We strive to provide the highest level of customer service to every Capsuline customer worldwide and work diligently to ensure that your purchases are received in a secure and timely manner.

 

Countries We Ship to and the Carriers We Use

Carriers:

*Subject to change based on delivery address & products ordered.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FedEx

USPS

UPS

United States

United States

United States

Canada

Canada

 

Aruba

Aruba

 

Australia

Australia

 

Bermuda

Bermuda

 

Bulgaria

Bulgaria

 

Czech Republic

Czech Republic

 

France

France

 

Guam

Guam

 

New Zealand

New Zealand

 

Sweden

Sweden

 

United Kingdom

United Kingdom

 

U.S. Minor Outlying Islands

U.S. Minor Outlying Islands

 

U.S Virgin Islands

U.S Virgin Islands

 

South Korea

 

 

Colombia

 

 

Japan

 

 

Mexico

 

 

Italy

 

 

New Zealand

 

 

Italy

 

 

France

 

 

Denmark

 

 

China

 

 

 
Free 30-Day Return Policy 

At Capsuline, we are sure that you will enjoy your purchase! However, if for some reason you wish to return our products, we do have a 30-day no-hassle return policy. Restrictions do apply, so be sure to review all the info below. Please email us: info@capsuline.com to make arrangements for any return.

Overview

  • Returns are accepted no more than 30 days from the day you received it. Refunds are processed within 48-72 hours after we receive the returned items in our warehouse. 
  • Free returns are only applicable within the continental United States - excludes international and bulk orders.
  • Capsules, herbs, supplements, and vitamins must be in the original, unopened packaging. Products in any other condition cannot be returned.  This is due to the fact that these are food-grade products made to exacting standards for human consumption.
  • All other items must be in the original packaging and in perfect unused working condition.


Broken Items

Proof of broken and or damaged shipments must be provided by the customer in form of photo displaying the label on the product with the packing slip, please email your photo to info@capsuline.com with all order information and a customer service representative will contact you with a resolution.