30-Day Return Policy
At Capsuline, we're sure that you'll enjoy your purchase! However if for some reason you aren't, we do have a 30-day no hassle return policy. There are some restrictions, so be sure to review all the info below. Please call us at 1866.536.2277 to make arrangements for any return.
- To be eligible for a refund, you MUST return your item within 30 days of receiving it. Refunds are issued within 48-72 hours after receiving the returned item (not the day shipped back to us).
- We accept returns by permission only - just returning something to us does not guarantee that we'll take it back or issue a refund.
- There is a 25% restocking fee for all returns. The fee is based on the actual price paid for the item does not shipping charges.
- Shipping costs are non-refundable.
- Capsules, herbs, and vitamins MUST be in the original, unopened packaging. Products in any other condition can not be returned. This is due to the fact that these are consumable items made to exacting standards for human consumption. Just think of these product the same way you do software... if it's opened, you can't return it.
- All other items must be in the original packaging and in perfect unused working condition.
Proof of broken and or damaged shipments must be provided by the customer in form of photo (or returned merchandise in original packaging within 30 days).