TRUSTe Verify Mark
Effective Date: 11/07/2005

Capsuline, Inc.
1889 SW 3RD
Pompano Beach, FL 33066

Phone: 1-866-536-CAPS (2277)
Fax: 1-954-979-1370
International Calls: 954-975-3363

Please send all correspondences to:

Capsuline, Inc.
P.O. Box 667260
Pompano Beach, FL 33066


This privacy statement discloses the privacy practices for Capsuline.com.


Because we want to demonstrate our commitment to your privacy, this privacy statement will notify you of:


  • What personally identifiable information of yours or third party personal identification is collected from you through the website.
  • Who is collecting the information.
  • How the information is used.
  • With whom the information may be shared.
  • What choices are available to you regarding collection, use and distribution of the information.
  • The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control.
  • How you can correct any inaccuracies in the information.
  • If you feel that we are not abiding by our posted privacy policy, you should contact Capsuline.com Customer Service via email at contact@capsuline.com or by telephone at: 1-866-536-2277

Information Collection and Use

The Capsuline®.com website is operated by Capsuline, Inc. Capsuline Inc. is the sole owner of all information collected on this site. This information will not be shared with, sold or rented to others in ways different from what is disclosed in this statement. This information is collected from users at several different points on the Capsuline®.com website.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.


Testimonials

If you choose to post a testimonial (product review) on this site some personal information will be displayed. However, your email address will not be displayed to the public without your prior consent. For your privacy we only display your first and last initials along with the city, state, and country you registered with. We are not responsible for any personal information made public with the text of the testimonial itself.


If you Live Help chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


Orders

We request information from you on our order form. Here you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers&rsquo orders. If we have trouble processing an order, this contact information is used to get in touch with you.


Cookies

A cookie is a piece of data stored on the hard drive of your computer, containing information about you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once you close your browser, the cookie simply terminates. For instance, by accepting a cookie from our site, you will not have to log in your password more than once, thereby saving time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our customers to enhance the experience on our site.


Third-Party Cookies

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by Capsuline.com only and does not cover the use of cookies by any advertisers.


Log Files

We use IP addresses to analyze trends, administer the site, track users&rsquo movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain share, store or use personally identifiable information for any other purposes.


Sharing

The personal information you have provided us and information about your order will never be shared with third parties. This information may, however, be combined with other information (such as demographic information and past purchase information) and used to make our future marketing efforts more efficient.


Links

From time to time, Capsuline.com may contain links to other websites. Please be aware that we cannot be responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this site.


Security

Capsuline.com takes every precaution to protect our users&rsquo information. When you submit sensitive information via the website, your information is protected both online and off-line.


When our registration form or order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. In addition any stored sensitive information is encrypted within our system, and only authorized personal have the ability to view decrypted information. Credit Card numbers are only stored upon approval of the user.


While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users&rsquo information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers&rsquo information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment. If you have questions about the security of our website, email us at contact@capsuline.com.


Special Offers

Established customers will occasionally receive information on products, services, and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see "Choice and Opt-Out" below.


Site and Service Updates

We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.


Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.


Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.


Correcting or Updating Personal Information

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way for you to correct, update or remove your personal data provided to us. This can usually be done by emailing us at customercontact@capsuline.com.


Choice and Opt-out

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information. If you no longer wish to receive our promotional materials you may opt-out of receiving these communications by sending us an email at customercontact@capsuline.com.


Notification of Charges

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we may use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


TRUSTe Privacy Program

Capsuline®.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site http://www.capsuline.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from this site.


If you have questions or concerns regarding this statement, you should first contact a Customer Service Representative at contact@caspuline.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.