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FAQ's

Q: What is your Shopping Cart?
A: Your Shopping Cart is the place were all the products you wish to purchase are kept until you checkout. You can access your Shopping Cart by clicking the "View Cart" link at the top of the page.
 
Q: How long will products remain in the cart?
A: Products in your Shopping Cart will remain indefinitely so long as you have an account and are signed into it. If you do not have an account, or are not signed in, products will remain until your shopping session closes or timesout.
 
Q: I had more items in my Shopping Cart. Where did they go?
A: In order to view Shopping Cart products from a previous session, just sign into your account. If you were not signed in during your previous session, those products were not saved.
 
Q: How do I checkout the items in my Shopping Cart?
A: Once you are ready to make your purchase, just click the Checkout link at the top of every page or the Checkout button on the Shopping Cart page.
 
Q: What is your Wishlist?
A: Your Wishlist is a place where you can keep track of products you are thinking of purchasing but you do not want to in your Shopping Cart with items you do want to purchase. To view your Wishlist just click the Wishlist link at the top of every page.
 
Q: How do I checkout the items in my Wishlist?
A: Once you are ready to purchases items in your Wishlist, you must add them into your Shopping Cart.
 
Q: How do I remove products from my Wishlist?
A: On the Wishlist page just check the box, under Remove for all the products you do not wish to purchase, and then click the Update button.
 
Q: How do I move products to my Shopping Cart?
A: On the Wishlist page just check the box under Add To Cart for all the products you wish to move, and then click the Update button.
 
Q: Is it possible to place an order for a custom color?
A: Yes, the Capsuline® innovation team designed the Custom Color Order category specifically for customers who are looking for a custom color capsule not available in our product line. This section allows you to select the color of the capsule for both the top (cap) and bottom (body). Our qualified team of color formulators will develop the color sample strip matching your request. All colors selected will comply with each country&rsquos regulatory requirements. Once the colors and the country are selected, our color formulators will match the color sample with the approved FD&C (Food, Drug & Cosmetics) dyes for each country. Since regulations vary Capsuline® must comply with and approve only those dyes allowed in each country.

Note: All custom color orders that are apporved by the customer will require a minimum of 1,000,000 capsules in order to be manufactured. The delivery time is 4-5 weeks.

To place a custom color order:
  1. Select the Custom Color tab at the top of the page.
  2. Choose the capsule size you wish to customize. Click Capsule Specifications to view capsule information.
  3. Select the type of capsule you wish to customize. The capsule types are as follows:
    • Gelatin Capsules
    • Vegetarian Capsules
    • Flavored Gelatin Capsules: (BerryCoffee,Grape,Lime,Mint,Orange,Strawberry)
  4. Since regulations vary Capsuline® must comply with and approve only those dyes allowed in each country. So we ask that you provide us with the country the capsules will ship to.
  5. Choose Your Colors - Follow the steps below to choose custom colors for capsule’s cap and body.
    1. For Cap Color, just click the Select Color button next to and a Color Selector will opened in a new window (If you do not see the new window you may need to disable your popup blocker).
    2. Move your mouse over the Color Selector. When you see a color you like, just click. The color will be shown in the appropriate part of the Capsule Outline on the Product page. If you wish to make the part Clear just click the Make this Part Clear box on the product page.
    3. Repeat for Body Color

    You can continue to change colors until you add the product to the cart.
  6. Once you have chosen your colors click either Add To Cart or Add To Wishlist.
Within 2-4 weeks you will receive your Sample Color Strip with instructions on how to continue with your order.
 
Q: Why is my internet browser telling me that Capsuline.com is not a trusted site? Will my information be safe?
A: Websites secure your data using a SSL Certificate. These certificates allow us to encrypt and safeguard using up to 256-bit encryption so that your information as it is passed to us from your computer securely. These certificates are issued by several companies, some of which are implicitly trusted by certain web browser because they are told to right out of the box. We currently use a certificate issued by GoDaddy Hosting a trusted name in internet hosting and securing, but not a name trusted by some older web browser or Operating Systems.

If you are currently using an out-dated web browser or Operating System, it may not have this built-in trust of our certificate, resulting in the warning message you experienced. To resolve this issue, update your web browser and/or your operating system.

We here at Capsuline.com have your information safety and secure as our highest priority. To verify our SSL Certificate just click the GoDaddy banner at the bottom of every page. We look forward to your business and to protecting our information.
 
 
 
Q: Where will we ship?
A: Capsuline ® will gladly ship to any country worldwide.
 
Q: Shipping Costs
A: All orders shipped within the United States have the option of Free Standard Shipping. For all other shipping options and international destinations the shipping cost is calculated based on the weight of your orders. All calculations are done in real-time from directly from UPS or FedEx so we can provided you with the most accurate shipping cost available.
 
Q: Standard Shipping (Domestic)
A: Orders with standard shipping as the preferred method are shipped via USPS (United States Post Office) Priority Mail at no cost. Orders weighing 4-5 or over will be shipped via UPS Ground Service. Both USPS and UPS shipments take up to an average of 4 business days to arrive **Note: FREE shipping is on orders of 5,000 capsules or more. Please check www.usps.com or www.ups.com for more information.
 
Q: Standard Shipping (International Orders):
A: International Orders with “Standard Shipping” as the preferred method are shipped via USPS (United States Postal Office) Global Airmail Parcel Post service, which provides no tracking options to Capsuline Inc, or it&rsquos customers, in addition please note that the estimated delivery time with this service is 10-15 business days from date of dispatch and may vary from country to country. Please visit www.usps.com for more information.
 
Q: How do I create an account?
A: You can expect a quick and easy buying experience when placing an order with Capsuline.com. New Customers have the ability to create an account. The benefits of creating an account are as follows:
  • Storing of your personal information to make your next purchase even faster.
  • View your account to check on the status of your orders
  • Have your Shopping Cart and Wishlist saved for future visits.
  • Reduced Price for those who register as a Pharmacy or Veterinary (Proof of Business Required)

Creating your account is easy. There are three ways to access our Account Registration page:
  1. On along the left side of the Capsuline.com homepage click the Register Button. If you do not see the register button this means that someone is already signed into an account on your computer. Just click the Sign Out link at the top of every page to logout of that account and you will then see the Register button.
  2. Clicking the My Account link will open up the login page. Here you will find a Register button, just click it to begin creating an account.
  3. If you do not have an account and want to begin the checkout process you will be redirected to the Account Login page. There you can create an account by clicking the Register button.

Once on the New Customer Registration page just fill out the required information and click Continue to register your account. Notification will be sent to the provided email address that your account has been created.

NOTE: Pharmacies and Veterinaries customers, in order to register as a medical business click the link under the ATTENTION PHARMACIES AND VETERINARIES heading to be taken to our Medical Business Registration Form.
 
Q: How do I update my email address or phone number?
A: Click the “My Account” at the top of every page. Under the My Account section just the link entitled “View or Change my account information.” Here you can update your name, e-mail address, telephone number, and fax number. Once you have made the necessary changes click Continue.
 
Q: How do I update my address or address book?
A: Click the “My Account” link at the top of every page. Under the My Account section just the link entitled “View or Change entries in my address book.”

Update Existing Address:
To update an existing address click the Edit button of the address you wish to change. Make all the desired changes to the address and click Update.

Delete Address:
To delete an address click the Delete button of the address you wish to remove. On the next page click Delete again to confirm the deletion of the address.

Create New Address Entry:
Click Add Address at the bottom of the page. Enter all required information. Check the “Set as Primary Box” if you wish for this to be your default address. Finally click Continue.
 
Q: How do I manage my credit card information?
A: Click the “My Account” link at the top of every page. Under the My Account section just the link entitled “View,Change or Add Credit Cards to your account”

If you do wish to store credit card information for faster checkout, this page will allow you to edit or delete any credit card information of card previously stored. In addition you may add additional credit cards. All credit card information is sent over SSL 128bit Encryption and is securely stored as encrypted data within our database.

Add A Credit Card
For all credit cards we required the following information:
  • The exact name on the card
  • Credit Card Number
  • Expiration Date
Once the information has been entered, click Continue. After this point only the first 2 and last 4 digits of your credit card will be displayed.

Edit Credit Card Info If you have saved credit cards just click Edit next to the card in question. Update the information as needed, and then click Continue.

Delete Credit Card Click Delete for any saved credit cards. Once delete is clicked the information is removed from our database.
 
Q: How do I change my password
A: Click the “My Account” link at the top of every page. Under the My Account section just the link entitled “Change my account password.”

To change your password just enter your current password, your new password and confirm your new password. Click Continue and your password will be changed and an email will be sent to your e-mailed address with a confirmation.
 
Q: How do I remove products from my Shopping Cart?
A: On the Your Cart page just check the box under Remove for all the products you do not wish to purchase, and then click the Update button.
 
 
 
Q: How do I move products to my Wishlist?
A: On the Your Cart page just check the box under Add To Wishlist for all the products you wish to move, and then click the Update button.
 
Q: Payment Options
A: Capsuline.com offers its customers the option of paying using the options listed below:
  • Credit Card - We accept American Express, Diners Club, Discover, JCB, MasterCard, and Visa.
  • PayPal - If this method is chosen, you will be redirected to PayPal to complete the transaction. If successfull you will be redirected back to Capsuline.com to recieve your receipt.
  • Credit Card by Fax - If you do not wish to use your credit card online you can fax (954-979-1370) us your credit card number and we will manually process the payment.
 
Q: Tax Information
A: Capsuline.com collects applies sales tax in the state of Florida. Tax is applied to all orders of Capsule Filling equipment and Apparel.
 
Q: Return Policy
A: We accept returns by permission only - just returning something to us does not guarantee that we’ll take it back or issue a refund. Call us at 1866.536.2277 to make arrangements for the return.

There is a 25% restocking fee for all returns. The fee is based on the actual price paid for the item we will NOT refund shipping charges.

To be eligible for a refund, you MUST return your item within 30 days of receiving it. Refunds are issued within 48-72 after receiving the returned item (not the day shipped back to us).

Broken Items:
  • Note: proof of broken and or damaged shipments must be provided by the customer in form of photo (or returned merchandise in original packaging within 30 days).
Buyer’s remorse:

If you just simply didn’t like it, or it wasn&rsquot what you expected we will take it back (within 30 days of purchase) however some rules apply:
  • Item must be unused
  • In original packaging and in perfect working condition.
A restocking fee of 25% of the retail price of the item being returned will be withheld from the amount refunded. In addition please note we are unable to refund shipping charges do to buyer&rsquos remorse.

Our website is constantly being updated with new products and images, please refer to images we provide for decision masking regarding ordering of colored capsules, keep in mind that colors may vary, or may appear darker in the images provided, do not assume colors currently available are the same as ones previously ordered, we are always manufacturing new products as well as new varieties of existing products, so variations may exist, for a list of colors always available please contact us.

If you fail to provide updated and correct shipping address for the delivery method you chose and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.

INTERNATIONAL (outside the US) shipments that have been returned because they were disallowed by your country’s customs or unclaimed by you will be subject to a restocking fee.
 
Q: I am having trouble logging into my account. What do I do?
A: Please make sure your browser is accepting Cookies.

Recently we made some improvements to our website so that we might better serve you. However this has affected those users whom choose to have the site remember your login information. Steps have been taken to fix this problem. If prompted to enter your login, select the Remember Me box. This will delete the old cookie used to remember your login and replace it with the new one.

If this does not work you can manually delete your cookies. Please refer to your browser’s Help menu to find out how to do this.
 
Q: How long will products remain in the Wishlist?
A: Products in your Wishlist will remain indefinitely so long as you have an account and are signed into it. If you do not have an account, or are not signed in, products will remain until your shopping session closes or timesout.
 
Q: How do I make a purchase?
A: You can expect a quick and easy buying experience when placing an order with Capsuline.com. New Customers have the ability to create an account. The benefits of creating an account are as follows:
  • Storing of your personal information to make your next purchase even faster.
  • View your account to check on the status of your orders
  • Have your Shopping Cart and Wishlist saved for future visits.
As a registered customer you will have the optional ability to store your credit card information. If you wish to store it all you need to do is check the box on the payment page. If you do not then you will need to reenter the information each time you make a credit card purchase.
  1. Add product to Shopping Cart - All you need to do is navigate to your desired product, select your options (if available), set the quantity you wish to purchase, and finally click Add To Cart or Buy Now. Products will be added to your cart and the count of number of items in your cart will be displayed at the top of every page. From there you can continue shopping or checkout.

    To add to the Wishlist just click Add to Wishlist instead of Add to Cart.
  2. View Cart - Click the View Cart link at the top of every page to view your Shopping Cart contents. Here you can change quantity, move product to wishlist, remove product from Shopping Cart or proceed to checkout.
  3. Begin Checkout - If you are not currently signed into your account you will be prompted to so before you can continue with the checkout process. For those customers that do not have a registered account will be able to can create one at this point.
  4. Shipping Details - Here you will choose your shipping option. We currently offer free shipping to all US orders. Other options include various UPS options and Fedex International shipping for international customers. Cost will vary by total weight of your order.

    For registered customers your default address will be used as your Shipping and Billing Address. To change it click Change Address, choose a saved address or create a new one, and click Continue to go back to select your shipping options
  5. Payment Information - This is where you will choose which your payment option. We offer the following payment options: Credit Card, PayPal and Credit Card By Fax.
  6. Order Confirmation - This is the finally step in the order process. This will be the final time to review and make any changes to your order. You will see your preliminary invoice will all information and final pricing including any shipping costs and taxes. Once you read through the Terms and Conditions and have clicked the checkbox, just click Confirm Order to place your order.

    NOTE: If you choose Credit Card By Fax payment option, you will be able to print your Fax Form here.
  7. Success - Once the order has been successfully placed you will see your final receipt and will be able to print it out if you choose. An email will be sent to the provided email address with a copy of this receipt.
 
Q: How do I check the status of my order?
A: To check the status of your order or to view your order history, click the My Account link at the top of every page.

Under the section entitle Overview you will see a listing of your last three orders. Here you will find basic information about your order, Date of Purchase, Order Number, Person Shipped To, Total Price and Current Status of the order. Click the View button to see more details.

Alternatively, under the My Orders section just click the link entitled View the orders I have made. This will bring you to your order history page. You will see a full listing of all orders you have placed on Capsuline.com along with the same information listed above. Click the View button to see more details.
 
Q: What is the difference between an encapsulation sheet and a filling machine?
A: Encapsulation sheets are for customers that have previously purchased a machine, but need to fill an additional size capsule other than the original capsule size the machine was purchased for. Machines will come with everything you need to fill ONLY one capsule size, all you need to do is select that capsule size from the drop down menu.
Q: Are you also trading as capsulcn.com?
http://www.capsulcn.com/faq.html
Both websites and offerings are very similar!
A: No, There is only one Capsuline, Inc ( www.capsuline.com ) We suggest that you do not accept any solicitations from ( www.capsulcn.com ) as we are in NO way related nor working with this company, hence please note we are not responsible for any problems you may encounter if you should decide to purchase from Capsulcn.

Accepted Payment Methods
We accept all major credit cards as well as PayPal and Google; in addition we also accept personal checks and money orders via mail. Please make all checks and money orders payable to ‘Capsuline.’ and send them to 1889 SW 3rd St Pompano Beach, FL 33069.

Shipping Policies and Methods
 
Orders of in-stock, items placed before 12pm EST will usually ship the same day, however please allow 24-48 hours for order processing especially if your order was placed during the weekend. You should expect any domestic order shipped via standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via UPS or USPS. All other expedited options are shipped via UPS, as for international orders, we offer international priority, and express mail international via USPS and International Economy and Priority via FEDEX, please note all rates are automatically calculated at checkout and depend on delivery location, and package weight and dimensions.

Cancelling an Order
If for some reason you need to cancel an order, send us an email us to info@capsuline.com   as soon as possible. If your order has yet to ship, we can cancel it free of charge, no questions asked. If your order has shipped before you call to cancel, you will need to request a return and your order will be subject to our return policy.